FAQ
Search the archives for guidance on setup, data handling, billing, exports, and the practical details of keeping a property history complete.
How do I begin managing a property in Heritage Ledger? +
Start from the home selection screen, create or choose the correct home, and then enter that property's dashboard. From there, use Add Record to log services, uploads, and manual archive entries.
What belongs in the Property Log? +
The log is your chronological ledger. Include maintenance visits, repairs, inspections, appliance replacements, warranties, receipts, photos, and any notes that would help an owner or advisor reconstruct what happened.
How is my property data protected? +
Heritage Ledger is designed to limit sprawl by keeping property records in one controlled archive. We use managed infrastructure, access controls, and documented data stewardship practices outlined in our Privacy and GDPR pages.
Can I export or delete my information? +
Yes. You can request archive exports, review stored personal data, and initiate deletion or purge requests through support. Visit the GDPR page for the current process and documentation requirements.
How do billing and subscription changes work? +
Plan terms, renewals, and service changes are governed by the current subscription agreement presented during signup. For account-specific billing questions, contact support so we can review the correct workspace.
How do I get help with a missing record or broken workflow? +
Email support@myhousefax.ca with the property name, the action you attempted, and any screenshots that explain what changed. That gives us the clearest path to investigate quickly.
Ask the curator.
If the archive notes are not enough, contact us directly and we will help you resolve the issue or point you to the right legal or support guidance.